The pair, who don’t want to be named, had visited the supermarket earlier the same day to buy shopping and then filled up their car that evening. However, the Parkingeye cameras only clocked the vehicle coming in initially and then leaving the petrol pump hours later, leading the system to believe they overstayed the free parking limit by three hours and 44 minutes.
The error meant the couple were sent a £70 penalty in the post last month, reports Liverpool Echo.
“The letter accused us of staying in the car park for five hours and 44 minutes (which we didn’t),” the couple said on a local Facebook group.
“We had visited the store in the morning and then again for petrol in the evening. The cameras had recorded two out of four events and mistakenly had us down as being in the car park the entire time.
“I went into Asda and was told if I could bring the letter and receipts/bank statement into store, they could quash it.”
They eventually had to prove they were genuine customers with their receipts and bank statements in order to have the fine cancelled.
Asda says it uses CCTV at its branch in Woodchurch, Merseyside, help prevent anti-social behaviour.
And Parkingeye said it has an appeals process for anyone with “mitigating circumstances”.
A spokesperson for the private company, founded in 2004 in Chorley, Lancashire, said: “The motorist’s parking charge notice was cancelled following an appeal after they provided evidence that they were a genuine customer.
“Parkingeye operates a BPA (British Parking Association) audited appeals process, which motorists can use to appeal their Parking Charge Notice.
“If anyone has mitigating circumstances, we would encourage them to highlight this by appealing to Parkingeye.”
A spokesperson for Asda said: “We employ CCTV in our car parks to prevent anti-social behaviour and to ensure customers can park at our store safely. We are pleased that this error was solved quickly and apologise for any inconvenience this has caused.”