BA loses out to Virgin Atlantic in global airline awards – but neither take the top spot

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Other airlines commended in the top 20 globally include Lufthansa, ANA, Finnair, Japan Air Lines, KLM, Hawaiian Airlines, Alaska Airlines, Virgin Australia, Delta Air Lines and Etihad Airways.

According to the AirlineRatings.com experts, airlines were considered based on who showed the most consistent level of service, innovation and staff engagement.

According to AirlineRatings.com Editor-in-Chief Geoffrey Thomas, “we are focused on leadership and airlines that innovate to make a real difference to the passenger experience.”

“In our evaluation, we also consider the audited feedback from passengers on our website.”



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