With the cost of living on the rise, Ms Barber said broadband providers need to give their customers a better service or risk losing their business.
The expert added: “It is simply not good enough that broadband customers are still suffering frequent drop outs, slow speeds and a generally poor internet service at a time when everyday life relies so heavily on a good connection.
“To add insult to injury, despite the cost of living crisis many providers have not hesitated to impose above-inflation price hikes.
“If you’re currently out of contract and your provider is not giving you a good service or you don’t want your bills to go up, shop around and consider switching.”
