Bulb energy collapse: What happens if Bulb goes down? Your rights as a customer

1 min read

They could also decide to take up with another company without paying exit fees.

They also have a right to any money still kept within their former accounts.

Anyone in credit with their former supplier can ask for a refund, but the company can still extract costs for energy used but not yet billed.

OFGEM advises people don’t act brashly amid the latest news, however.

The organisation stated people shouldn’t pre-emptively switch companies and wait for their new supplier to contact them.

Bulb’s collapse would add another chapter to the energy crisis saga, with 14 companies having gone bust between September and October.

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