“I wish the public knew what it is like.”
Billy said that “a lot of the medical situations that arise, happen with little or no notice, and cabin crew have to be able to react to that in a professional and safe way”.
However, he added that “the regular public rarely gets to see that, so they don’t understand”.
From the International Air Transport Association (IATA), Katherine Kaczynska, explained: “The main role of cabin crew is health and safety of the passengers, and there is a large element of that in their training, in case a passenger gets ill, for example.”
