Act before December 1
HMRC said: “Does your Child Benefit or Tax Credits get paid into a Post Office card account? If so, you’ll need to switch to a bank, building society or credit union for your payments to continue. Changes come into effect from December 1.”
All forms of benefit payments to Post Office card accounts are ending and HMRC will be sending letters to Child Benefit, Guardian’s Allowance or Tax Credits claimants. Claimants of other benefits will be contacted by the DWP.
Where people get a letter from HMRC, they will need to fill out the form that came with the letter or call HMRC to arrange for payments to be transferred to a bank, building society or credit union account.
This is important to note as if a claimant does not give HMRC their bank, building society or credit union account details by November 30, 2021, their payments will stop.
Child Benefit claimants will need to be particularly careful with this, as payments cannot be paid into a Nationwide Cashbuilder account (sort code 070030) in someone else’s name or a Payment Exception Service account. Also, Guardian’s Allowance or Tax Credits claimants cannot transfer to a Nationwide Building Society account in someone else’s name or a Payment Exception Service account.
Myrtle Lloyd, HMRC’s Director General for Customer Services, commented: “Time is running out for customers who have been using a Post Office card account to get payments from us. They need to give us their new account details now to avoid their payments being suspended.
“They can update their details online or by calling us, and they need to be very careful to avoid handing over personal details to fraudsters contacting them claiming to be from HMRC.”
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