‘It felt horrible’ Man devastated as he loses over £10,000 in bank scam

4 mins read

Number spoofing is a sophisticated type of impersonation fraud. Scammers change their caller ID to disguise their identity from the person they are calling. They do this to either hide their identity or to try to mimic the number of a bank or another trusted service company so they can get a hold of one’s hard-earned cash.

Mr Suleyman explained how these scammers were able to take his cash on BBC’s Rip Off Britain this morning.

Three weeks earlier, fraudsters had tried to use his bank card so when his supposed bank called to say this was happening again, he quickly believed them.

The scammers on phone told Mr Suleyman, that if he wanted to continue using his card, then they would take him through enhanced security.

To reactivate his card, Mr Suleyman had to send these scammers the one-time passcodes that he was receiving on his phone, for identification purposes.

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Mr Suleyman said: “At no point did I think this person was anyone but a trusted member of the bank.

“A text came, and it came from the same text number that I had experience of, so I had no reason to doubt it whatsoever.”

The scammers on phone told Mr Suleyman that if he wanted to continue using his card then they would take him through enhanced security.

It was at this point that Mr Suleyman knew something was not right.


He decided to call his bank from another line and once he had actually connected to them, the scammers hung up the phone, reinforcing the fact there were scammers on the other line.

He added: “I thought, ‘Oh my goodness, I’ve been scammed.’ It felt horrible.

“It was just over £10,100, and it’s very embarrassing.

“I would consider myself savvy, streetwise, awake but I was so convinced.”

In the first half of 2021, number spoofing more than doubled with nearly £130million stolen by criminals using this tactic.

Scammers use number spoofing to steal sensitive information such as one’s bank account or login details.

In May this year, Ofcom warned Britons not to trust caller ID on their phones as a means to identify the caller.

Mr Suleyman was able to get his money back from the bank, who had recognised that he was the victim of a sophisticated impersonation fraud.

Banks will never ask Britons to transfer money, share their pin or any one-time passcodes.

If people do get calls like this, people are advised to hang up, and call their real bank back.

Jon Shilland, the fraud threat lead at the National Economic Crime Centre said: “The continuing spurge of number spoofing is a real worry, and everyone needs to be on their guard for it.

“The best thing to do is never divulge information to an incoming caller.

“Do not trust the incoming caller and always call back that company from a trusted number.”

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