Alex Williams flew to Lanzarote on December 20 for a Christmas holiday with his brother and friend. However, when the group took Covid tests before returning to the UK from Spain, two of the holidaymakers tested positive, including Alex.
He said they took another test, which was also positive. He claimed there was no advice given other than to return to their hotel.
They returned to their Lanzarote holiday accommodation, the Hotel Lancelot in Arrecife.
Alex told Manchester Evening News: “We were given a helpline to call, they basically told us to go back to our hotel and that the hotel would be informed we had tested positive.
“We were in our rooms from December 30-31, when we were supposed to fly home.
“We asked the helpline what we should do as we were due to check out and how nowhere to go.
“They put us in touch with a support service for tourists with Covid in the Canary Islands, run by AXA, which said it would find accommodation for us but couldn’t promise anything.
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“But by the time we were supposed to check out, we still had nowhere to go.
“My brother asked if we could stay in the hotel, but the staff said ‘they have to leave, this hotel is too nice’, and that they were fully booked.
“But I don’t think that’s true because the hotel was half empty. As soon as they found out we had Covid, they just wanted us out.
“We felt like we were being kicked out onto the streets with a positive result. It felt like we’d done something wrong, like we’d broken some kind of law. There was no information whatsoever really.”
The hotel denied Alex’s comments when questioned by Manchester Evening News. It said it was fully booked.
A Hotel Lancelot spokesperson told Manchester Evening News: “We are very sorry about the contagion but we have not lied.
“It is Christmas and the hotel is full. We are currently assisting three families with isolated Covid and we do the best we can. The argument is not true.”
It also said it was not responsible for arranging or booking alternative accommodation for the tourists.
Alex said: “It took us three hours to find any information and we had to use toilets and get something to eat in that time.
“We were in a serious situation, it was New Year’s Eve and we couldn’t be out all night with our bags. It wasn’t safe.
“My girlfriend and parents were calling me worried. I couldn’t tell them what was happening because I didn’t know myself.
“We were fine in ourselves, it was the uncertainty of not knowing what was going to happen next.”
Alex said alternative accommodation was eventually found for them and they were told they would be picked up in an ambulance at the hotel.
He claimed: “Neither of us had any symptoms at this point, was the ambulance going to take us to hospital? We didn’t know.
“When we were collected by the ambulance, I got my camera out. I wanted to film it as I’m doing a film degree.
“But then the paramedic started shouting at me, and wouldn’t tell us where we were going until I put the camera away. The paramedic started getting so angry that he said he would call the police.
“We were taken to an apartment, which is really nice, where we have been isolating since. “We’re grateful that we’re here and we’ve been told by AXA that we don’t have to pay for it and that they will also pay for the flight home, which is helpful.
“But if I thought this was going to happen, I wouldn’t have booked to come away.”
AXA told Manchester Evening News: “We are unable to comment until we can fully investigate this matter.”