Over the past few weeks Nationwide customers have been slammed by online banking and payment delays or errors on three separate occasions. In an attempt to correct their wrongs, Nationwide has issued a £60 apology to those that have been affected, but many have complained that this is simply not enough.
While the compensation was not widely publicised, angry customers took to social media to share their frustration at receiving so little for such a big inconvenience.
Callan Kerr was one such customer, tweeting: “@AskNationwide £60 apology for ruining Christmas? Leaving me stranded at the checkout whilst not getting access to my own money? £60? An absolute disgrace, and I can safely bet £60 I’m not the only one.”(sic)
It appears some customers who had been greatly affected had not received the apology at all.
Twitter user Sophie Crote shared: “I was affected by this as I was also unable to receive my money that was to feed my children!”