State pension UK: How to convert & close a POCA as the DWP plans to stop payments


For those who already have another account they can switch payment into, they will easily be able to do this by calling the DWP helpline on 0800 085 7133.

When calling, they will be asked to provide a bank account number and sort code.

Last year, Thérèse Coffey, the Secretary of State at the Department for Work and Pensions, highlighted the DWPs intention to close POCAs in the following statement made in the Commons: “I can also inform the House today that DWP will stop any new benefit and pension claimants from using the Post Office Card Account (POCA) from May 11, as we prepare for the end of this contract.

“Uptake of accounts in the last year has been exceptionally low but in any event, given that the vast majority of people using POCA we believe already have a bank account, the cost of the contract is poor value for taxpayers.


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