Driver forced to pay staggering fine after council sends penalty notice to wrong address

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The roll-out of LTN cameras has been previously criticised by motorists with some calling it a “cash cow”. The scheme was rolled out at the beginning of the Covid pandemic as part of the “green transport revolution” orchestrated by the Transport Secretary, Grant Shapps.

Despite the backlash, the cameras still remain in place.

And now, another driver has been hit with a staggering fine for driving in an LTN zone despite the penalty notice being sent to the wrong address.

Ava Zoccola, a 20-year-old student from Dulwich, said that she was “antagonised by two men attempting to barge past me and into our home”.

This was despite not knowing that Southwark Council issued a fine five months later.

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The company wrote back to the 20-year-old to apologise.

Marston Recovery also accepted that “the agent attempted to gain access to your property before our customer was present” and that “the agent should have asked for proof of ownership of the vehicles located at the property before threatening to clamp and remove these”.

A spokesman for Marston Holdings, the parent company of Marston Recovery, said: “The enforcement stage fee was removed during the visit in recognition of the customer’s frustration regarding their address.

“After reviewing Body Worn Video footage of the visit we did not uphold complaints against the enforcement agent’s conduct, but offered a goodwill payment in an effort to resolve the complaint.

“All complainants can have their case reviewed by our Independent Advisory Group, and we have chosen to refer this case to them ourselves.”

Southwark Council claimed that it received two different addresses from the DVLA.

It added that the system is automated.

A DVLA spokesman said it was only a record-keeper and could not explain the error further due to data protection laws.

The Telegraph reported that a DVLA source suggested the former owner of the vehicle may have registered an incorrect address.

Ms Zoccola hit out at the council saying that the mistake “doesn’t make sense”.

She added: “I think the general incompetence of the council really shines through here, we explicitly told them that our address was wrong and therefore requested a response by email and they still managed to respond to us by post.”



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