Energy sites crash as Britons rush to submit meter readings


As the hours and minutes tick down before the energy price cap jumps 54 percent at midnight, Eon, EDF, Scottish Power, Shell, British Gas and SSE are all experiencing issues. USwitch has offered advice for anyone worried about this issue.

Following Martin Lewis taking to the airwaves today to urge Britons to submit a meter reading, many of the big energy firms have reported website issues.

The Money Saving Expert appeared on This Morning earlier and took to Twitter to remind people that today is ‘meter reading day’ as everyone’s energy bills are rising by 54 percent from April 1.

Soon after reports started flooding through that people couldn’t update their readings on websites including Eon, EDF, Scottish Power, British Gas and SSE.

Justina Miltienyte, head of policy at, urged people not to panic.

READ MORE: Martin Lewis’ alert to take meter readings before ‘catastrophic’ rise

he said: “If you do not have a smart meter, it is important to take and submit your meter readings before 1st April to provide a concrete record for you and your provider of how much energy was used prior to the price rise, and to avoid them estimating your usage.

“As the hours tick down towards the jump in energy prices, thousands of people have been trying to give their supplier a meter reading to ensure they don’t pay any more than they need to.

“Several suppliers seem to be struggling to cope with the deluge of meter readings, and we’ve had reports of some providers’ websites being unable to accept readings or even let customers log in.

“If you’re unable to submit your meter reading online right now, don’t panic as website issues are often temporary.

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 She continued: “Try again later today or take a photo of your reading with a date stamp visible in the image as evidence.

“Your supplier may offer other ways to submit readings, so have a look at the recent communications they’ve sent you to find further details.”


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